About the store
Store name Steelgenic online store
Distributor Deluxe Co., Ltd.
Name of person in charge of operation management Representative Director BALOUKA YACKOV
TOC Building 9F, 7-22-17, Nishi-Gotanda, Shinagawa-ku, Tokyo
Phone number 03-6417-4747
Email address firstname.lastname@example.org
About product sales
Explanation of charges other than the product price
Consumption tax (10%)
If you select bank transfer as the payment method, please bear the transfer fee.
International Shipping:Varies by region.
Application expiration date
Within 7 days after placing your order. If there is no payment within 7 days after placing an order, we will assume that you have no intention of purchasing and the order will be automatically cancelled.
Please check each product page.
Please note that the inventory at the head office and the store inventory are shared, so depending on the timing of the inventory update, the items that can be ordered may be out of stock.
The online shop is closed on Saturdays, Sundays, and holidays, so shipping and inquiries will start from the next business day. Items that are in stock at the head office will be shipped from the same business day to the next business day.
When ordering from store inventory, it may take 1 to 3 business days, so please contact us in advance when ordering in a hurry.
credit card payment
It will be within 7 days after sending the order confirmation email from us.
We will send an order confirmation email after confirming the stock, so please do not make payment before sending the order confirmation email.
Deadline for returns
As a general rule, we cannot accept returns for customer convenience.
However, we will only accept returns within 3 days after the arrival of the product only in the case that we have delivered a product that is different from the ordered product due to initial defects or misdelivery.
*"Product unused"is a condition.
When the product arrives, please be sure to check that there are no defects in the product you received and that it is the product you ordered. In the case of initial failure, we will respond by exchanging.
If there is no stock, we will refund the price.
Our rings have a slight error from the notation size.
Regarding returns and exchanges due to the difference in ring size, if there is an error of 1 or more before and after the purchased size, we will deal with it in the same way as an initial defect.
Return shipping fee
We will bear all shipping charges for initial defects and incorrect delivery.