Terms of Use
Order flow
1. Product selection
Don't forget to select size and color options and press the add to cart button to add to cart.
2. Purchase procedure
Please check the product and amount on the cart page and press the button for the purchase procedure.
3. Enter purchaser information
Please enter the shipping address, name and contact information required for your purchase. Enter your email address and press the button to select a shipping method.
4. Choice of shipping method
Please select the shipping method and press the button to proceed to payment.
5. Select payment method and confirm order details
Please select your preferred payment method.
＜For credit card＞
Enter your credit card information and select your billing address.
If the name, address, contact information and shipping information registered on the credit card you are using are different, please use a different billing address.
Please enter the name, address and contact information registered on the credit card you are using.
Please check the product and total amount and press the payment now button.
＜In case of bank transfer＞
Please note that the handling fee will be borne by the customer.
Please confirm the product and the total amount and press the order completion button.
Before making a payment, we will check the availability of your order and the total payment amount.
Once confirmed, To the email address you entered in 3, we will inform you of the payment account, so please make the payment.
Once payment is confirmed, we will ship the item.
Select billing address Please select same as shipping address.
6. Delivery of order confirmation email
After confirming the stock, we will send an order confirmation email to the email address you entered in 3.
Please set each device so that it can receive from our email address onlineshop@deluxe.co.jp.
Please note that there may be no stock depending on the timing of your order as we share inventory with the actual store.
In that case, we will contact you from our email address onlineshop@deluxe.co.jp.
If you do not receive an order confirmation email within 3 business days on weekdays (excluding Saturdays, Sundays, and holidays), we apologize for the inconvenience, but please contact the representative below.
Contact information
Deluxe Co., Ltd.
Representative phone: 03-6417-4747
7. Product delivery
Items that are in stock will be shipped from the same business day to the next business day.
The online shop is closed on Saturdays, Sundays, and holidays, so we will respond to shipping inquiries from the next business day.
It may take 1 to 3 business days to order from store inventory. Please contact us in advance when ordering in a hurry.
About shipping method
Domestic delivery Sagawa Express or Yu-Pack
Shipping within JAPAN : Free
Please pay the following shipping fee for the repair cost.Shipping fee 660 yen
Okinawa remote island 1,320 yen
For shipments to the mainland, Sagawa Express ships to remote islands other than the mainland by Yu-Pack.
(For example, the mainland of Okinawa is shipped by Sagawa Express.)
Overseas delivery EMS
It depends on the overseas shipping area.
For details, please see the following URL.
EMS shipping
payment method
VISA mastercard AMEX JCB
We will ship the product after confirming the payment.
Amazon pay
You can pay using the credit card information and shipping address information registered on amazon.co.jp. We will ship the product after payment is confirmed.
Apple pay
You can pay using the credit card information and shipping information registered in your Apple ID. We will ship the product after payment is confirmed.
Only available for users using Safari on iOS or Mac OS.
Google Pay
You can pay using the credit card information and shipping address information registered in your Google account. We will ship the product after payment is confirmed.
Only available to Google users.
Paidy
Convenience store payment and bank transfer are possible after payment. The invoice will be sent to your email address and SMS at a later date. The product will be shipped after confirming your order.
For more information How to use Paidy.
Bank transfer
Mizuho Bank
In the case of bank transfer, please transfer the order price to our designated account, and we will ship the product as soon as we can confirm the payment.
■Payment deadline 1 week
＊Please note that if the transfer is not made within one week after we have sent you the bank account information, the order will be cancelled.
＊Transfer fee will be borne by the customer
＊Payment by bank transfer may take up to 1-3 business days to confirm payment.
In addition, in order to quickly solve our confirmation mistake customer's transfer mistake etc., after payment Inquiry form we would appreciate it if you could send us an email.
About return/exchange cancellation
As a general rule, we cannot accept returns for customer convenience.
However, we will only accept contact within 3 days after the arrival of the product only if we deliver a product that is different from the ordered product due to initial defects or misdelivery.
＊Item must be unused.
When the product arrives, please be sure to check that there are no defects in the product you received and that it is the product you ordered.
If there is no stock, we will refund the price.
Our rings have a slight error from the indicated size.
Regarding returns and exchanges due to ring size differences, if there is an error of 1 or more before and after the purchased size, we will deal with the same as an initial defect.
Return shipping fee
We will bear all shipping charges for initial defective products that have been misdelivered.